STORE POLICIES
At PH Customs, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING
How It Works
All packages are shipped via the United States Postal Service. Most packages are shipped within 2 business days and tracking will be provided once the item has shipped. We provide free USPS Priority Mail shipping to all domestic shipments which has a delivery timeframe of 2-5 business days. We do offer shipping upgrades if you need your item faster.
RETURNS
Everything You Need to Know
We want our customers to be happy with their purchase. If you aren't thrilled with your purchase we will accept a return up to 30 days beyond the purchase date. To start a return contact us for return information. When the item arrives back to us we will issue a full refund back to the payment method you paid with during checkout. Return shipping is the responsibility of the customer. We can also swap the item out for a different item if needed. Contact us with any questions about returns.
INTERNATIONAL SALES
About Our Policy
We ship worldwide. Items will be shipped via the shipping method you choose during checkout. Please be aware that many countries charge an import tax when someone imports an item. Import taxes are the sole responsibility of the buyer. Contact your local shipping authorities for more information on what, if any, import taxes you will be responsible for. We will not mark a package as a "gift" to avoid these taxes.
PRIVACY
All about Information Security
Privacy is important to us so our privacy policy is simple. We do not share customer's data for any reason.